Great value for money, convenient location close to public transportation and local attractions. The room amenities including towels, pajamas and slippers were a pleasant surprise. the free tea and coffee were a welcome addition.

The breakfast left much to be desired, although it was free. there was an issue with the room cleaning service as the cleaner failed to adhere to the "Do Not Disturb" sign and left the door unlocked, risking the security of valuable items left in the room.

The location of this hotel is unbeatable, with easy access to transportation and various dining options. The rooms, though small, are cosy and equipped with both indoor and outdoor onsen. Staff are helpful and provide amenities such as kid slippers and plastic gloves for the buffet breakfast with a large variety of selection.

While the staff are friendly, some may not respect the “do not disturb” sign on the door.

The bed was comfy, staff were friendly and polite, clean and tidy rooms, good breakfast with a good selection of dishes, convenient location near a shopping area and restaurants.

Nothing could have been better.

Great location with easy access to transportation, shopping, and restaurants. The hotel staff was helpful and accommodating. The onsen was a relaxing escape. Room was clean and well-equipped with amenities.

Nothing, no complaints at all.

I had a great stay at a hotel located in Kumamoto's downtown area. The room was clean and comfortable, and the staff were friendly and helpful. The hotel is conveniently located near restaurants, shops, and attractions like Kumamoto castle. The bed was comfy and I enjoyed the amenities provided. I would recommend this hotel for its great location and comfortable accommodations.

That the view from my room was obstructed by a nearby building, which was a bit disappointing. Additionally, the breakfast provided was not up to par and could be improved.